“Sinerta LDC” and pirmi.lt online stores started to be blocked: explained what to do for those who do not receive goods | Business

When trying to connect to the address first.lt, it is indicated that such a sheet does not exist. Meanwhile, after entering sinerta.ltthe user is directed to sinerta.com and informed that the company is undergoing a restructuring procedure.

The addresses of the three remaining physical stores are also indicated. The 27-year-old company’s primary activity is printing-related services, but through first.lt engaged in a wide range of online trade.

Since the beginning of the year, VVTAT has received over 200 user requests regarding the non-delivery of goods purchased on the websites administered by UAB “Sinerta LDC” and the non-return of money paid for them.

Some of the disputes before the restructuring case was filed against the company and with the mediation of VVTAT were resolved peacefully by returning the money paid to consumers for undelivered goods.

However, after the company stopped resolving disputes and VVTAT continued to receive many new user requests, the service turned to UAB “Sinerta LDC”, instructing them to eliminate the ongoing violations of consumer rights.

As the seller continues activities that grossly violate the interests of consumers, VVTAT initiated the blocking of access to electronic stores, the institution informs.

Consumers who have not received a refund for goods purchased but not received in these online stores are encouraged to do so by May 5, 2024. to submit creditor claims in the restructuring case of UAB “Sinerta LDC”. More details about this here.

Examination of consumer requests received by VVTAT will be continued in the procedure of out-of-court settlement of consumer disputes.

The problems do not continue for the first month, the company names what caused the problem

About the situation of this company 15 minutes wrote in early April. VVTAT stated at that time that it had received more than 50 consumer complaints about this company.

At that time, “Sinerta” had recently made a number of corrections in its activities. For example, the number of employees in the company has decreased from 42 to 23 in 12 months, the company’s car fleet has decreased from 9 to 3 since September.

Currently, the company has 19 employees and only one car. At that time, there were still six physical points of the company, today there are only three.

After 15 minutes the publications soon changed and the head of the company – on April 10. he became Aivaras Pyragius.

In a letter to clients, he wrote that he replaced the company’s managing director, who decided to give up the position due to “recent stress and other important personal reasons.”

This is the third time, counting since August, that the head of the company has changed. Before A.Pyragius, who was appointed specifically to lead the restructuring, the company was managed by Kristina Łdraitė. According to the Registry Center, the shareholders of the company are the same K.Ūdraitė and UAB “Mapas”, whose shares are held by three natural persons.

The company also moved out of its main premises on Švitrigailos street in Vilnius, so only one Sinertos store remained in Vilnius.

Feedback on the platform requisites.lt until now it redirects to the company page, which is a paid service that companies have to order themselves. The company’s Facebook account is currently inactive.

Another company with a similar profile, Printera, is located at the address, which is still listed on the official details of Sinertos LDC. Representatives of Sinertos LDC claimed that the two companies are not related either directly or indirectly.

It is true that publicly available data show that Sinerta LDC (as a defendant) and Printera (as a plaintiff) are involved in the legal process for the initiation of a restructuring case. At least two other companies with a similar profile have applied to the court for debts.

Representatives of the company “Sinerta” to 15 minutes answered questions about the company’s activities and disturbances in writing.

“Like most other companies operating in Lithuania, our company UAB “Sinerta LDC” faced temporary difficulties due to extremely objective reasons, so recently the company has been late in delivering the ordered goods to some of its customers for just a few months. However, the company is making all possible best efforts so that the company’s customers feel the negative consequences of the aforementioned temporary difficulties as little as possible and receive their ordered goods as soon as possible,” the letter reads.

Sinerta LDC representatives in a written response 15 minutes listed a number of reasons why business is stagnating: the COVID-19 pandemic and its impact on the market for printers and copiers and their consumables; EU policy on climate change, which encourages individuals to go paperless, not to print, copy or physically archive documents, but to do everything using a computer, to sign documents with an electronic signature; growing costs of renting premises, electricity, purchasing goods and wages; inflation and the increase in EURIBOR interest rates and their impact on the demand for goods sold in electronic stores and others.

“Due to the above-mentioned objective reasons, the company immediately took all the best possible measures to optimize the company’s operations, including refusing the extremely expensive rental of premises, reducing the number of employees and the car fleet,” the answer states. The company is not currently in the process of reorganizing the company.

“Sinerta LDC” representatives hoped to continue to carry out both physical and electronic trade, after the implementation of “operational optimization processes of the company”. True, as mentioned, it could not be done.

in 2022 Sinerta LDC received 3.9 million EUR income and EUR 6,996 profit. in 2023 the results are not yet published.