airBaltic leaked passenger data: it sent an e-mail by mistake letters with foreign flight information | Business

On the weekend with 15 minutes “airBaltic” customer Karolis contacted the editorial office, claiming that his e-mail received a letter confirming the flight reservation. However, the man had not booked such a route.

“I received random data from German travelers flying on the Tallinn-Munich route,” the man wrote in the letter.

According to him, the letter contained names, e-mail addresses. mail and other personal data.

15 minutes airBaltic confirmed this information. The company said that it was not a cyber attack – some customers received e-mails. emails with other customers’ flight data due to an internal technical error.

“We can confirm that an internal technical error was detected in airBaltic’s e-mail distribution system, which resulted in a small number of ticket bookers receiving an incorrect e-mail with the flight reservation information of another passenger,” the company’s response states.

According to AirBaltic, most of the e-mails contained names of persons, language, route, date, but no payment data.

According to the company, approximately 0.009 percent were affected. airBaltic’s planned orders this year and worldwide.

For security reasons, the website currently does not allow the purchase of additional services and the online registration of affected passengers who wish to book tickets.

For security reasons, the airBaltic website currently does not allow the purchase of additional services and the online registration of affected passengers who wish to book tickets. These passengers are requested to check-in directly at the airport.

A day after the incident, airBaltics sent letters to customers with a request to delete the information received by mistake.

“In response to the incidents, we have also reported the data incident to the relevant authorities and are fully cooperating with them in the case of an investigation,” the comment states, “We take data protection very seriously and apologize for any inconvenience this may have caused to airBaltic passengers.” We are committed to ensuring that such incidents do not occur in the future and have implemented additional measures to strengthen our security protocols.”